What happens if I need to cancel my plan?

You must contact us to arrange cancellation of your plan. If the cancellation is less than 5 days before the next Plan Payment is due, the Plan Payment may still be deducted from your authorised debit card; in this case, Caxton will contact you to discuss refund arrangements.

You will have the option to;

  • either receive, to your Caxton card, the currency value You have paid for up to the cancellation date, less cancellation charges;
  • or not to receive any currency and have the GBP amount paid back to Your Debit Card, less cancellation charges;

in both cases, cancellation charges will be deducted from the amount you receive. See the Cancellation charges information here.

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