What do I do if my Caxton Card is not working?

  1. Check if you are using the correct PIN. You can check what your Caxton card PIN is in the Caxton app or by logging into your account on the website.

  2. Make sure you have sufficient funds loaded on your Caxton card. You can check your current balance in the Caxton app.

  3. The ATM or POS machine may be faulty or unable to read your Caxton card. You can check this by testing a different card in the machine, or trying your Caxton card in a different ATM or POS machine.

  4. If your Caxton card is still not working, please contact our support team, either via email card@caxton.io, Twitter @CaxtonSupport, or on the phone, in the UK calling 0333 123 1812 or outside the UK on +44 (0) 207 201 0526 (Support available Monday - Friday 08:00 - 19:00, Saturday - Sunday 09:00 - 17:00 UK time)
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