- Check if you are using the correct PIN. You can check what your Caxton card PIN is in the Caxton app or by logging into your account on the website.
- Make sure you have sufficient funds loaded on your Caxton card. You can check your current balance in the Caxton app.
- The ATM or POS machine may be faulty or unable to read your Caxton card. You can check this by testing a different card in the machine, or trying your Caxton card in a different ATM or POS machine.
- If your Caxton card is still not working, please contact our support team, either via email card@caxton.io, Twitter @CaxtonSupport, or on the phone, in the UK calling 0333 123 1812 or outside the UK on +44 (0) 207 201 0526 (Support available Monday - Friday 08:00 - 19:00, Saturday - Sunday 09:00 - 17:00 UK time)
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