- Check if you are using the correct PIN. You can check what your Caxton card PIN is in the Caxton app or by logging into your account on the website.
- Make sure you have sufficient funds loaded on your Caxton card. You can check your current balance in the Caxton app.
- The ATM or POS machine may be faulty or unable to read your Caxton card. You can check this by testing a different card in the machine, or trying your Caxton card in a different ATM or POS machine.
- If your Caxton card is still not working, please contact your account manager, who can reach out to our support team.
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