I’m having a problem, what can I do?

Caxton wants to provide quality services to our clients. We recognise however, that we can sometimes make mistakes. To help in the resolution of any conflicts, we have a straightforward complaints procedure for you to follow.

If you have a problem or concern the first step is to talk to a member of Caxton staff. This can be done informally, either by telephone or email. The best staff member to talk to will usually be the person who originally dealt with the matter you are concerned about. They will be in the best position to help you quickly and to put things right. If they are not available, or you would prefer to approach someone else, ask for their manager.

We will try to resolve the problem immediately, if we can. If we cannot do this, for example, because information we need is not to hand, then we will take a note of your concern and arrange the best way and time for getting back to you.

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