If we’re still processing your payment or have received your money but not yet sent it, there may still be time to stop the payment. Give us a call as soon as possible.
Our dedicated account managers are able to take your call 08:00 – 18:00 Monday to Friday. Call 0333 123 1815, or if you are outside of the UK: +44 (0) 207 235 3435
If your money has been sent, then it is not possible to stop the payment. The best solution is to contact the recipient and instruct them to send the funds back. Alternatively, we can place a recall on the payment which contacts the recipient bank and asks them to return the funds to us. However, this still requires the permission of the recipient.